Hello Snowflake, We have now moved the business to Snowflake AZ and love it here so far. We are living on 40 acres outside of town off Hay Hollow and Concho Hwy. We are so happy to start serving the people of this area, and we look forward to meeting and serving you as well. I am willing to take your call at anytime, feel free to call and ask questions as well, I love helping you figure things out for yourself as well.
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"So in this crazy world we live in today it is very hard to find an appliance that will last more than 7 to 10 years before major repairs are needed. In days gone past, many of the appliances we grew up with would last 25 to 30 years. Every day I find someone who has a washer or dryer that has been around for as many as 25 years and still going strong. Often a customer will say I have an ugly green or harvest yellow refrigerator that is over 20 years old in the basement and it has never had an issue, why is my $3000 5 year old refrigerator needing to be repaired already? The truth is the appliances today are nowhere near the quality of the units many of us grew up with. It is awful to think of the cost we pay for the substandard quality we get.
So do I repair or replace? That is a question I get a lot. The way I look at it is, of course depending on unit and manufacturer, is any time the cost of repair exceeds 1/2 the cost to replace a unit it is time to consider replacement. I never want to make that decision for a customer but always let them know what I feel at the time. I am happy to repair any repairable unit if the customer desires. Often times if it's an older unit that I know will last with the repair I will also state that it may be better to repair. If you decide to purchase a new unit, what do you buy? That is a question I get often. The issue today is that you may buy an appliance that says Kenmore on the front which leads you to think its a Sears or Whirlpool product, but you may be very wrong. Kenmore is only a label and the unit could be an LG, Frigidaire, Whirlpool or who knows. This is an issue many consumers have run into. Many companies have used their label on units built by other companies for a while now. For instance, Samsung built refrigerators and other appliances have had GE labels on them for over 6 years now. So the customer thinks they are getting an American made quality product but end up with a not so quality Samsung unit, for example. So what does a customer do? I get many calls asking what to buy. I always say to stick with Whirlpool or Maytag, for now, they are the only ones I have seen that have not put their label on another manufacturers unit. Not to say it won't happen, just havn't seen it yet. I am always happy to answer a question about any unit if someone wants to call and ask as well. I hope this will help someone make a decision at some point. We do svc all areas from W St Louis, St Charles, Lincoln. And Warren Counties." The National Association of Home Builders, gives us an average life span of various home appliances: * Dish Washer - 9 years * Dryer - 13 years * Garbage disposal - 12 years * Microwave - 9 years * Refrigerator - 13 years * Stove - 14 years * Washer - 10 years Many customers have lately reported having small leak in frontloader. What I have found now many times is that is an issue with the seal on your door. This rubber gasket must have a complete seal on glass in order to not leak. Often times there may be a tear in the seal or a chunk tore out of edge of seal. Be sure to look carefully before calling technician. Also make sure if you have pets especially dogs or horses that you do not have hair build up on glass in door. This will allow water to seep past the seal and guess what you have a small leak. Simply clean the glass completely and the leak should be taken care of. I had on yesterday that looked as if a towel had been closed in door seal. This caused it to pull hard when in spin which pulled seal off and damaged the seal as well. If there is a tear, chunk in edge or a ripple that does not allow it to seal on glass it will need to be replaced. Please call us and we can repair for you.
Thanks Roger This is a very common call I receive. Some thing you can do before you call me is:
Set all wash arm pointing toward you. Start the cycle, when you hear the water splashing inside open the dishwasher and see if the arm have moved. May need to do a couple of times to verify. If they are not moving, look to see if holes in spray arms are plugged. They need flow of water to turn and clean. Another thing you can do is to put a cup in the top rack right side up and see if it gets filled with water. This will tell you if the pump is pumping water to top arms properly. Check level of water in tub, in some of the newer units (last 2 years) there is very little water, but older models should have visible water in tub. If any of these seem not right please call me and let me know what you have tried so far, and we can go from there. I will be happy to give advice if you are not sure how to do these checks or would like to fix yourself. Take Care Roger This is a common call that I receive. What this means is that your refrigerator has a defrost problem. What you should do is look at the back wall of your freezer and see if there is frost on the wall. If there is then for sure you have a defrost issue. If this is the case then you have a defrost thermostat that may have gone bad. If you have a GE refrigerator they have a glass rod heating element that sometimes will fail as well. Most other refrigerators have a rod similar to an element in your oven and they seldom go bad. Other things that can cause this is defrost timer has gotten stuck in cool mode, or the automatic defrost control board has failed. Some simple things you can do is to open back of freezer (from the inside) and use hair dryer to thaw ice in coils. This will give you a short period of time that it will cool the refrigerator till you can have me come out and check into the real issue.
Call me today and I will be there usually today or tomorrow to take care of your refrigerator. Now if it is warm on both sides then it will be either a freon issue, a compressor issue, or a relay issue. These are all things I can determine for you as well. If you hear a clicking sound but compressor does not start then it is a relay issue. Give us a call @ 636-579-6222 to schedule an appointment today. I just yesterday had a customer that called and thought her belt had broke in her dryer. When I went to look into this I found that the motor was bound up. So as I proceeded to look into the issue I took apart the back of her dryer and found a dead bird fell out of dryer vent. Then I found a small rabbit had gotten into the blower motor and got killed. This is why it was bound up. Needless to say the vent she had was an old aluminum one and would not close any more. So I installed a new one with a cage to keep the critters from climbing inside. This would be good for all of our customers to check that their vents are critter proof. Have a great day!!
No matter the make or model of your dryer you should periodically have the dryer and exhaust vents cleaned out. If you notice that your clothes take longer to dry, multiple cycles, or are just still damp when taken out, then you have an airflow issue. The problem is that the moisture cannot get out of the machine because of excessive lint buildup in dryer or exhaust lines. To clear this out you need to disassemble the dryer. Most of my customers are surprised when I open up their machine, at the amount of lint there is. They tell me, “I clean the trap out every load.” This is good but a lot gets past the trap. This can cause long drying times as well as a significant fire hazard. The flexible line on the dryer can be changed easily, but the line going out of the home may need to be cleared as well. If it is less than 15ft I have the tolls to clean it out. If longer distance you would need to have a duct cleaning company do it for you. For this I charge $85 to clean out dryer and vent line. Call today to schedule.
Most customers do not realize that your front load washer often times has a filter that should be cleaned out at least once a year if not every 6 months. If you notice that your clothes are coming out wetter than usual, or you get a slow drain error, or even if you start to notice foul smells coming from washer, you most likely have a filter that is plugged. These are sometimes easy to access, but usually require some disassembly of your washer to get to. Also you will have a lot of water that will need to be drained when you remove filter. I usually charge $85 to clean out the filter and run a diagnostic on your machine. Just give me a call and I can schedule to come and take care of this for you.
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Roger HarstonHello I am the owner of Above and Beyond Appliance Repair. I will periodically post info here. Feel free to post questions and I will do my best to answer you. Archives
December 2020
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